Refund Request Eligibility We are committed to providing quality products and services. If you are not satisfied with your purchase, please submit a refund request within 14 days of receiving the product. Refund requests are only available in the following cases: ● The product is defective or damaged ● The product is different from what you ordered ● The product does not meet your expectations and is eligible for return
Refund Request Process Please follow the steps below to request a refund:
Contact Customer Service: Please contact our customer service team via email at austinroberts@charmingblackllc.com and provide your order number and the details of your refund request.
Provide Evidence: If applicable, please provide photos or other relevant evidence of the product so that we can process your request.
Obtain Return Authorization: Our customer service team will review your request and provide a return authorization after confirming that it meets the refund conditions.
Return and Refund Processing
Return: After obtaining the return authorization, please send the product together with the original packaging and all accessories to the following address:
Company: Charming black LLC
Address: 1130 N JAMESTOWN RD APT 402, DECATUR, GA 30033-7120 Refund Processing: We will process your refund within 7-10 business days after receiving the returned product and confirming that it is eligible for a refund. The refund will be refunded to the original payment method. If you encounter any problems during the return, please feel free to contact us.
Refund Fees ● Shipping: If the refund is caused by a defective product or wrong shipment, the shipping cost will be borne by us. In other cases, the return shipping cost is borne by the customer. ● Handling Fees: In some cases, we may charge a small processing fee. The specific fee will be notified to you by email.
Changes to Refund Policy We reserve the right to modify our refund policy at any time. Any changes will be posted on our website and will take effect immediately. Please check our refund policy regularly for the latest information.
Thank you for your support and understanding of Charming Black LLC!
