How do I create an account on the site? To create an account on our site, please click on the “Register” button in the upper right corner of the homepage. Fill in the required information, including your name, email address and password, and then click “Submit”. You will receive a confirmation email, follow the instructions in the email to complete the account activation.
What payment methods can I use? We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal and other major online payment platforms. All payment information is securely processed using encryption technology.
Can I modify or cancel my order? If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order enters the processing stage, it may not be modified or cancelled. Please contact us through our email austinroberts@charmingblackllc.com or call our customer service hotline 7067568502.
Can I track my order? Yes, once your order is shipped, we will send you the tracking number via email. You can use the tracking number to track the status of your package on our website or through the carrier’s website.
What should I do if I received a defective or wrong item? If you received a defective or wrong item, please contact our customer service team immediately. Please provide the order number, a photo of the item, and a detailed description of the problem. We will arrange a return, exchange, or refund for you as soon as possible.
Is my personal information safe? We take your privacy and the security of your personal information very seriously. We use industry-standard encryption technology to protect your personal data and treat your information strictly in accordance with our Privacy Policy.
Does the website offer international shipping? Yes, we do offer international shipping. Shipping costs and estimated delivery times vary depending on your location and the shipping method you choose. Please review the specific international shipping options and fees at checkout.
How do I unsubscribe from our email newsletter? If you wish to unsubscribe from our email newsletter, please click the “unsubscribe” link at the bottom of each email you receive. You will be removed from our mailing list and will no longer receive related communications.
